FCC Proposals Targeting Slamming and Cramming Draw Mixed Replies

Commenters disagreed on proposed FCC rule changes to curb slamming and cramming -- when providers make unauthorized changes to consumers' preferred telecom providers or add unauthorized charges on phone bills -- as replies were posted Monday and Friday in docket 17-169. Filing for the first time in the rulemaking, ATIS, CenturyLink and Incompas voiced concerns about some proposals (see 1707130054), while the Communications Workers of America and Pennsylvania Public Utilities Commission were supportive. Saying burdens outweighed benefits, ATIS opposed an FCC proposal to make an optional preferred interexchange carrier (PIC) freeze "the default so that consumers are automatically afforded this protection against slamming" without having to opt in. CenturyLink called slamming proposals "unwarranted" and "disproportionate," urging the FCC to focus on "targeted regulation only when" the benefits clearly outweigh costs, though it agreed with many cramming proposals. Saying competition could be harmed and choice limited for all-distance services, Incompas asked the FCC to reject the default PIC freeze and a proposal to require executing carriers to "double check" with customers to verify they wanted to change providers. CWA backed "strong protections against slamming and cramming that apply to all voice providers, whether traditional landline, interconnected VoIP, or wireless," and criticized telecom carriers' "unrealistic sales quotas" as "inconsistent" with anti-cramming efforts. PPUC said "regulatory experience," including of the FTC, "would seem to bely" industry arguments against new rules, "especially with respect to cramming." It said a "cramming prohibition should be codified and extended to all providers of voice communications, regardless of technology," and suggested slamming rules should also extend to all voice providers. Billing Services Group North America, CTIA and consumer groups filed replies after also filing initial comments (see 1709140023). BSG opposed proposals "to eliminate or require certification" of third-party verifications, to impose a default PIC freeze, and to block third-party billing. CTIA said the record showed that in mobile wireless "slamming does not exist and cramming has all but disappeared." Consumers Union and six other consumer groups said "enhanced cramming and slamming protections should apply to all voice customers."