Class Action Alleges TransUnion Violates Calif. Invasion of Privacy Act

San Diego county resident Kahleia Dillon brought a class action Wednesday against TransUnion to “put an end” to what she alleged was the credit-reporting agency’s “unlawful use, examination, and recording” consumers’ “biometric voice prints without express written consent,” in violation of the California Invasion of Privacy Act (CIPA). TransUnion uses a system “that enables it to examine the voice of anyone that calls it to determine the truth or falsity of the callers’ statements,” said Dillon’s complaint (docket 3:22-cv-01662) in U.S. District Court for Southern California. The software TransUnion uses combines audio, voice and AI to compare the callers’ voiceprints with those in a “comprehensive database of recordings and metrics,” it said. The complaint seeks statutory damages of $1,000 for each CIPA violation, plus injunctive relief. TransUnion didn’t comment.