Charter Cheats Consumers Who Cancel Internet Service, Says Class Action

When consumers cancel Charter’s Spectrum Internet Total service, Charter immediately discontinues the service but bills for a full month, alleged a Jan. 3 California Superior Court fraud class action that Charter removed Friday (docket 2:23-cv-01821) to U.S. District Court for Western California in Los Angeles. “Charter is reaping substantial ill-gotten profits at the expense of consumers,” alleged plaintiff Erica Steinberg, a Los Angeles County resident. “Further exacerbating its unlawful conduct,” Charter “purposely hides its illegitimate cancellation policy from consumers,” said her complaint. Even if Charter disclosed its cancellation terms, its practices “would still violate” the Consumer Legal Remedies Act, plus the California Civil Code’s Section 1723, “which codifies California's unlawful refund policies,” it said. Steinberg and members of the proposed class bought Charter's services they otherwise wouldn’t have bought “and are therefore entitled to restitution of monies in an amount to be determined at trial,” it said. She also alleges Charter violated California’s Unfair Competition Law. Charter doesn’t waive, and expressly preserves, “all objections, defenses, and exceptions authorized by law,” said its notice of removal.