Del. Home Insurer Sues Verizon for Puncturing Water Line During Installation

A Verizon employee pierced a water line at a home in Middletown, Delaware, while installing service at a customer’s home, alleges a May 17 negligence complaint (docket N23C-05-166) in Delaware Superior Court in New Castle. The June 2021 installation was performed in a “negligent and careless manner,” said the complaint brought by insurer United Services Automobile Association and homeowner Myan Colatat. The lawsuit alleges Verizon failed to properly train and vet its employees for installation work, track their work “to know who was present and performing the work” and perform the installation without causing damage. Plaintiffs seek damages of $19,184 that were paid by the insurer.