Safeway Doesn’t Honor Consumers’ Opt-Out Requests, Says Class Action

Safeway promotes its goods and services by using unsolicited text-messaging, and it continues to text-message consumers after they opted out of those solicitations, alleged plaintiff Ashley Ehrmantraut’s Telephone Consumer Protection Act class action Tuesday (docket 2:23-cv-01739) in U.S. District Court for Arizona in Phoenix. Ehrmantraut seeks injunctive relief to halt Safeway’s illegal conduct, “which has resulted in the invasion of privacy, harassment, aggravation, and disruption of the daily life of thousands of individuals,” it said. Ehrmantraut asked Safeway “many times to stop contacting her,” beginning June 28, said the class action. But the text messages persisted, it said, as depicted in multiple screenshots of text messages she received throughout the month of July. The screenshots show Safeway doesn’t honor consumer requests to opt-out of text message solicitations, it said. Its failure to do so demonstrates that Safeway doesn’t “maintain written policies and procedures regarding its text messaging marketing,” it said. It also shows Safeway doesn’t provide proper training to its telemarketing personnel, or that it doesn’t maintain a stand-alone do not call list, it said.