Ariz. AG Reaches $13.04M Settlement With Cox to Resolve Deceptive Pricing Claims

The office of Arizona Attorney General Kris Mayes (D) reached a settlement with Cox Communications totaling more than $13 million to resolve a complaint in which the state alleged the company failed to adequately disclose additional fees to customers, said the office Thursday. Under the settlement, Cox agrees to pay $10 million directly to the state and to distribute $3.04 million to current and former customers who signed up for television services between January 2017 and March 2021, it said. The settlement requires Cox to “accurately and clearly disclose any and all material terms or conditions to consumers at the time of sale,” said the AG’s office. It also agrees to refrain from imposing any “unilateral pricing increases” on its residential customers if Cox advertised that those customers would have “fixed monthly pricing,” it said. Cox didn’t immediately comment on the settlement. But a consent decree filed Wednesday in Maricopa County Superior Court said that while Cox has agreed to offer the $3.04 million in payments to eligible consumers, it denies that those payments “constitute restitution for any unlawful practice.”