Plaintiff Seeks Injunctive Relief to Halt Monster Reservation Group’s ‘Swarm’ of Calls

Monster Reservation Group engages in unsolicited telemarketing to promote its family vacation reservation services, harming Matthew Miller in the process, alleged Miller’s Telephone Consumer Protection Act complaint Thursday (docket 6:24-cv-00555) in U.S. District Court for Middle Florida in Orlando. Miller, a Lake Mary, Florida, resident, seeks injunctive relief to halt Monster’s illegal conduct, “which has resulted in the invasion of privacy, harassment, aggravation, and disruption of his daily life,” said the complaint. He also seeks statutory damages, “and any other available legal or equitable remedies,” it said. Any of Monster’s violations “were knowing, willful, and intentional,” and Monster didn’t maintain procedures “reasonably adapted to avoid any such violation,” it said. Miller’s phone number has been listed on the national do not call registry since June 2020, and Monster is required to check the registry before attempting to call, it said. Yet the plaintiff received multiple identical autodialed calls from numerous phone numbers, which when called, connect back to Monster, said the complaint. Miller reported Monster to the Better Business Bureau, and sought legal representation to stop its “swarm” of unsolicited phone calls, it said. He also used “every resource at his disposal” to avoid Monster’s “unethical marketing scheme,” including sending the company a letter demanding that the calls stop, it said. Monster or its agent responded by denying that Miller had ever been called, it said. Miller estimates the defendant or its agents phoned his cellphone at least 49 times, said the complaint. At no point in time did Miller provide Monster with his express written consent to be contacted, it said.